1. Virtual Chief Customer Officer
vCCO - Management of Customer Touch-points
- Customer Loyalty
- Call Centre Management
- Customer Relationship Management (CRM Solutions)
- Know Your Customer (KYC)
- Customer Retention (B2B, B2C)
2. Customer & Market Research
Research & Benchmarking
- Evaluation of customer experience across all touchpoints and comparison with industry standards
- Digital experience delivery
- Automated tools
- Web/mobile engagement & satisfaction
3. Customer Life Cycle Management (B2B, B2C)
Customer lifecycle value
- Platform to help predict & manage the CLCM
- Personalized Services (HNI)
- 360 assessments to help identify gaps & inefficiencies
- Process Reengineering and reviews on customer service
4. Know Your Customer (KYC)
Establish customer identity
- Automation tools & robotics
- Prevention of Fraud and risk mitigation
- Assurance on background checks
- Customer Due Diligence
- Background Verification (BGV)
5. Call Centre Setup & Operations
Customer helpdesk
- Cloud Base Calling
- Dedicated Helpdesk Support
- Professional set-up with experienced/ trained resources
- Calling database services
- Build, Operate & Transfer (BOT)
6. Customer Relationship Management (CRM) Solutions
Automation enablement
- Ticketing Solutions
- Financial planing
- Outbound solution Contact Portal
- CRM testing – Business continuity
7. Customer Loyalty, Engagement & Win-back
Customer Segmentation
- Up/cross selling programs
- Revenue & ROI enhancement
- Engagement-Based Loyalty Program
- AI based Personalized 1:1 Engagement
8. Retail Operations and Customer Experience
Store experience
- Process improvements
- Cost efficiency
- Domain experts led planning, execution & governance
- Competition Benchmarking
- Employee Training on quality
