Customer Success Consulting

Bloman Enterprise is a top outsourcing, consulting, and execution marketplace.

We understand business and provide custom solutions by combining strategy, execution, and technology within budget and schedules. We control end-to-end delivery, minimizing risk and ensuring timely delivery. Bloman Enterprise guarantees transparency, trust, and commitment.

Our Practice Leaders are 6 year industry veterans. We manage strategy, delivery, and governance with 100+ subject-matter experts on a solid platform.
Communicate | Consult | Work Together

1. Virtual Chief Customer Officer

vCCO - Management of Customer Touch-points
  • Customer Loyalty
  • Call Centre Management
  • Customer Relationship Management (CRM Solutions)
  • Know Your Customer (KYC)
  • Customer Retention (B2B, B2C)

2. Customer & Market Research

Research & Benchmarking
  • Evaluation of customer experience across all touchpoints and comparison with industry standards
  • Digital experience delivery
  • Automated tools
  • Web/mobile engagement & satisfaction

3. Customer Life Cycle Management (B2B, B2C)

Customer lifecycle value
  • Platform to help predict & manage the CLCM
  • Personalized Services (HNI)
  • 360 assessments to help identify gaps & inefficiencies
  • Process Reengineering and reviews on customer service

4. Know Your Customer (KYC)

Establish customer identity
  • Automation tools & robotics
  • Prevention of Fraud and risk mitigation
  • Assurance on background checks
  • Customer Due Diligence
  • Background Verification (BGV)

5. Call Centre Setup & Operations

Customer helpdesk
  • Cloud Base Calling
  • Dedicated Helpdesk Support
  • Professional set-up with experienced/ trained resources
  • Calling database services
  • Build, Operate & Transfer (BOT)

6. Customer Relationship Management (CRM) Solutions

Automation enablement
  • Ticketing Solutions
  • Financial planing
  • Outbound solution Contact Portal
  • CRM testing – Business continuity

7. Customer Loyalty, Engagement & Win-back

Customer Segmentation
  • Up/cross selling programs
  • Revenue & ROI enhancement
  • Engagement-Based Loyalty Program
  • AI based Personalized 1:1 Engagement

8. Retail Operations and Customer Experience

Store experience
  • Process improvements
  • Cost efficiency
  • Domain experts led planning, execution & governance
  • Competition Benchmarking
  • Employee Training on quality